Because your satisfaction is our priority, all SWIVE bedwear may be exchanged or returned up to 60 days after the purchase date.
We know the holidays can be a busy time and we want you to enjoy all the festivities! Bedwear purchased from October 1 st to November 30 th can be returned until January 31 st.
Exceptions to our Love-It Guarantee:
Normal “wear & tear” is not covered by the Love-It Guarantee. We do not refund original shipping charges, as it is a service already rendered by our carriers.
Exchanges:
- For the best service and selection, and to ensure the item(s) you want are in stock, please order your replacement items online.
- Contact us for assistance sending your original item(s) back to us. Be sure to let us know you placed a new order for the replacement item(s) and provide your new order number.
- We will initiate the return for your original item(s) and send you a pre-paid return label.
Returns:
- Contact us to let us know you would like to make a return. Be sure to provide your order number, the item(s) you wish to return, and the reason for the return.
- We will initiate your return and send you a pre-paid return label.
- Bring your package with the return label we send you to your local Post Office. Be sure to keep a copy of your tracking number for reference.
*Please note, a $9.99 return shipping fee, plus tax, will be deducted from your refund. Return labels are for use in the United States only. (If you placed a new order to exchange for an alternate item and let us know, the return shipping fee will be waived.)
FAQs
How will my refund be credited?
All refunds will be credited to the purchaser’s original form of payment.
How long will it take for my return to be processed?
It can take a few weeks for a delivery service to get your items back to us. Once we receive them, your return will be processed within 7 business days. During our busy season, processing time may take longer. Please keep a copy of your tracking number for reference. Please allow up to 10 business days for your financial institution to make the funds available to you.
Can the Free Item I received be exchanged?
Free items do not have an exchange value and cannot be exchanged. The one exception is, if you need a different size of the free item you received, it may be exchanged for a different size. Please contact us if you need to exchange your item for a different size.
I ordered a Bundle that contained more than one item. Can I return only 1 of the items?
Yes, if you ordered a Bundle that did not include a free item and want to return one of the items you may. Your refund will be calculated based on the bundled price of the item returned. If you received a Bundle that contained a free item, you must return the free item with your return in order to receive a full product refund.
Can I exchange just the top or bottom of the bedwear set I received?
No, most of our bedwear is sold as sets and we are not able to exchange or refund only the top or bottom.